Fibre to the Premises (FTTP)

Fibre to the Premise (FTTP), sometimes referred to as Fibre to the Home (FTTH), is a relatively new technology being rolled out in some parts of the CSW Broadband project area. FTTP is one of the world’s most cutting-edge types of fibre broadband with ultrafast speeds of up to 1000 Mbps.

This technology is being rolled out in areas where the more prevalent FTTC (Fibre to the Cabinet) technology is unsuitable, usually due to the existing infrastructure.

Because FTTP is still a relatively new technology, there are a few differences in the customer journey when ordering fibre broadband:

1) Ordering the service

As this is still a relatively new technology, not all internet service providers (ISPs) currently offer an FTTP service at the moment, so it is important that you investigate which suppliers can provide the service in your area.

When placing an order with your chosen ISP, they will provide you with a date when an engineer will come out to carry out tests or even a survey, should one be necessary.

ISPs who provide FTTP packages to residential properties in our area:

ISPs who provide FTTP packages to businesses in our area:

2) Site Survey

In the early stages of an order, a site survey may be required. This is to investigate what work needs to be carried out in order to provide you with a FTTP service.

It is important to note that no work will be carried out without your permission and you agreeing to any costs that may be associated with this, for which you are liable.

In some cases, additional works may be required to bring the fibre cable into your premises. You will need to discuss this with your service provider.

3) Engineer Appointment

Following the survey, an engineer connects the fibre cable to a small box (approx. 15cm x 10cm x 3 cm) which will need to be fixed to your outside wall of your property. The box will be installed at a height that can be worked on from ground level.

Please note: There may be a short interruption to your telephone service during this work. Also, if you have an alarm on your phone line, please let your provider know that your line may go down for a few minutes, which could trigger a false alarm on any security system linked to your telephone line.

Your ISP will inform you if you need to be present for this visit, but the engineer must be able to access to exterior of the premises. There may be the necessity for two engineer appointments, but your ISP will make you aware of this if it is the case.

If you have experienced ordering an FTTP service, and would be happy to send us your feedback, please email:

(Content adapted from

CSW Broadband are the BDUK delivery project for Solihull and Warwickshire. We are looking to put FTTP information on our website. Do you provide these services in our area?