Ordering an FTTP service

Fibre to the Premise (FTTP) is a relatively new technology – capable of ultrafast speeds of up to 1000 Mbps – which is now being rolled out in some areas of the CSW region.

Although it was initially only rolled out in areas where the more prevalent FTTC (Fibre to the Cabinet) technology was unsuitable in Contract 2, FTTP – or ‘full fibre’ is now the prevailing technology that is being used during our Contract 3 deployment programme.

FTTP service providers in your area

The number of internet service providers (ISPs) offering FTTP services is limited at the moment so it is important that you investigate which suppliers can provide a service in your area.

The following ISPs offer residential and business FTTP packages in all or parts of our region:

Residential

Business

Andrews & Arnold

BT

Cerberus Networks

CIX

Freeola

iDNet

SAQ

Zen 

Cerberus Networks

CIX

Claranet SOHO

Entanet

Freeola

iDNet

Optanet

SAQ

Installing an FTTP service

Whichever ISP you chose to provide your service, the installation process will be similar to that shown in this short Installing Full Fibre to your premises film from Openreach.

Typically, you will need to book an appointment for them to come and fit the service.

The engineer will run fibre from the nearest distribution point (either over a pole or underground) to your property. The fibre will then be connected to a small box on the outside wall of your property at ground level.

The fibre will then be run through your wall to the inside of your property, where the engineer will install a small powered wall mounted unit that they will then plug your router into.

They will then typically test your full fibre connection on one of your preferred devices to make sure that the service is working properly and that you can start making the most of your faster and more dependable connection.