Why is my upgrade delayed?

Openreach aim to provide extra capacity as soon as possible for those parts of the network where they are experiencing high levels of demand. Catering for additional demand in an area can take time to plan and they also need to increase the infrastructure to accommodate the extra equipment needed.

In a number of cases, Openreach may even need to supply an additional fibre cabinet or additional civil engineering works. You should, however, be able to order the service ready for when the additional capacity goes live.

Posted in: General Rollout