My cabinet is showing as delayed because civil engineering works are needed, what does this mean?

If your cabinet is listed on the Rolling 12-Month Plan as requiring civil engineering works, there may be any number of reasons for this. The most common is when a blockage is found in the duct and the fibre cannot be blown through.

If this is the case then digging will have to take place to repair the ducts – and the problem is that there may be more than one blockage, which would require more digging! As we move into the more rural areas we are likely to see more and more of these problems.

The work to clear blockages may also involve road closures, and it may take up to 3 months to gain the necessary permissions for this.

Unfortunately, we do not have timescales for works delayed by civil engineering due to the unpredictable nature of the problem. However, the engineering teams are going as quickly as they can to resolve these issues.

If you register for more information, we can email you to let you know when your cabinet goes live.  

Posted in: General Rollout