My ISP says that the local copper network needs upgrading

We are getting increasing numbers of enquiries about the condition of the local copper networks. As many of these were installed many years ago, and were not intended for data transmission, this is hardly surprising.

Unfortunately, this is outside the remit of this project. Our role is to install the fibre and the new infrastructure, then the network is handed over to Openreach who run it and sell services on to the ISPs.

The only option that you have to get your copper network upgraded is to refer back to your ISP, who will then contact Openreach. Openreach sells a wholesale service to the ISPs, so doesn’t deal directly with the end users. If your ISP is unable (or unwilling) to help, then we suggest that you contact Ofcom who are the regulators for the industry.


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