My phone line has been connected to a cabinet that is not upgraded. How can I get it moved to a fibre-enabled cabinet?

It is an operational matter for Openreach as to which cabinet they connect your landline to. There is a legal obligation to provide a copper telephone connection, but not for a fibre broadband connection.

In some areas, Openreach are carrying out CuRE (Copper Re-Arrangement) work, which does involve moving lines from one cabinet to another. In other areas we are seeing FTTP (Fibre to the premise) installations, in which case the cabinet is irrelevant.

You can check which structure you are actually connected to and what speed is available to you now by using the Openreach DSL checker.

For the best results you will need to be able to enter a Openreach landline number for your property. If you do not have this then you can use your address, but it may be less accurate. Do not use the postcode checker as that covers too wide an area to be of any use.

To see if anything is planned in your area for the future, either through this project or from commercial providers, use our unique property checker, which shows the currently planned status (down to property level) up to the end of 2019.

The information was largely derived from the Open Market Review and Public Consultation that we carried out in preparation for the Contract 3 procurement.

If the coverage has been promised by the commercial provider, then we are bound by commercial confidentiality and cannot give further details.

However, if the upgrades are planned through the CSW Broadband project then you can see the status on our latest map and on the Rolling 12-Month Plan.

It is entirely possible for a community to decide to raise funds and employ their own solution.

Before considering a community-funded scheme, you should bear in mind that these take time to organise, and require local activists to lead the project. Having said that, it is entirely possible for a community to decide to raise funds and employ their own solution.

You should bear in mind that smaller suppliers do not always have the resilience of the larger companies. If you were to go with your own solution and employed a small company, then you could be facing sustainability issues further down the line.

You should also be aware that once an area has superfast broadband then our project may consider it to have turned grey on the map and may no longer consider it for inclusion under our funding.

On the other hand, if it is not considered to be a grey area we may later come along and upgrade the network, which could cut across the business case for any community-led solution.

One final consideration is whether your chosen solution will offer a wholesale network. This means that any Internet Service Provider can use the network to provide services to its customers.

By offering a range of providers the idea is that there will be competition which will lead to a choice of packages and a range of price-points. You will not have that with a single-supplier network.

You could, of course, choose to pay Openreach, or another major provider, to upgrade the infrastructure in your area, but the costs are likely to be significant. Should you choose to follow this route then you may want to take a look at the Community Fibre Partnerships website.

Of course, any community solution will need to be paid for! A good place to start is the Government’s Gigabit Voucher Scheme. Gigabit vouchers can be used by small and medium-sized businesses and the local communities surrounding them, to contribute to the installation cost of a gigabit capable connection.

One gigabit is the same as 1,000 megabits – so it’s a big leap forward in connection speeds that could benefit you and your business into the future.

Businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project. Residents can benefit from the scheme as part of a group project, which also includes businesses, and can claim for a voucher of up to a value of £500 per residential premise.

Vouchers can be aggregated so that if, for example, a village or wanted to upgrade its connectivity then as long as there are businesses involved the vouchers can be pooled together to form one project covering the entire area.

This would ensure best value for all concerned and would reduce costs overall. To set up a local project it would be necessary to go through a supplier (as with single user vouchers). It is expected that the combined value of vouchers claimed by businesses in a scheme will be greater than the combined value of the residential vouchers.

For the purpose of the scheme, a business could be someone operating from home or, potentially, working from home.

Posted in: Broadband in General