My phone line has been connected to a cabinet that is not upgraded. How can I get it moved to a fibre-enabled cabinet?

It is an operational matter for Openreach as to which cabinet they connect your landline to. There is a legal obligation to provide a copper telephone connection, but not for a fibre broadband connection.

In some areas, Openreach are carrying out CuRE (Copper Re-Arrangement) work, which does involve moving lines from one cabinet to another. In other areas we are seeing FTTP (Fibre to the Premise) installations, in which case the cabinet is irrelevant.

You can check which structure you are actually connected to and what speed is available to you now by using the BT Broadband Availability Checker.

For the best results you will need to be able to enter a BT landline number for your property. If you do not have this then you can use your address, but it may be less accurate. Do not use the postcode checker as that covers too wide an area to be of any use.

To see if anything is planned in your area for the future, either through this project or from commercial providers, use our Check Your Property tool, which shows the currently planned status (down to property level).

If the coverage has been promised by the commercial provider, then we are bound by commercial confidentiality and cannot give further details.

However, if the upgrades are planned through the CSW Broadband Project then they will be listed on our Rolling 12-Month Plan.

Posted in: Broadband in General