My phone line has been connected to a cabinet that is not upgraded. How can I get it moved to a fibre-enabled cabinet?

It is an operational matter for BT as to which cabinet they connect your landline to. There is a legal obligation to provide a copper telephone connection, but not for a fibre broadband connection.

To see if anything is planned in your area, either through this project or from commercial providers, use our unique property checker, which shows the currently planned status (down to property level) up to the end of 2019.

The information was largely derived from the Open Market Review and Public Consultation that we carried out in preparation for the Contract 3 procurement. If the coverage has been promised by the commercial provider, then we are bound by commercial confidentiality and cannot give further details.

However, if the upgrades are planned through the CSW Broadband project then you can see the status on our latest map and on the Rolling 12-Month Plan.

Posted in: Broadband in General