You said I would get 2Mbps but whenever I check my speed it is lower than this – why?

This could be because you are in an area where we haven’t carried out any work yet. Also, speeds within premises are affected by a variety of factors including internal wiring, the age of your computer, the type of router you use and the number of applications you are running.

We do have advice on our website about things that you can do to improve your broadband speeds.

The Government launched the Better Broadband Scheme, to help households and businesses achieve 2Mbps speeds. This offers up to £300 per premise to help fund connections, but mobile solutions are not eligible for the scheme.

It is entirely possible for a community to decide to raise funds and employ their own superfast broadband solution, which could offer speeds of up to 1Gbps.

Before considering a community-funded scheme you should bear in mind that these take time to organise, and require local activists to lead the project. Having said that, it is entirely possible for a community to decide to raise funds and employ their own solution.

You should bear in mind that smaller suppliers do not always have the resilience of the larger companies. If you were to go with your own solution and employed a small company, then you could be facing sustainability issues further down the line.

You should also be aware that once an area has superfast broadband then our project may consider it to have turned grey on the map and may no longer consider it for inclusion under our funding.

On the other hand, if it is not considered to be a grey area we may later come along and upgrade the network, which could cut across the business case for any community-led solution.

One final consideration is whether your chosen solution will offer a wholesale network. This means that any Internet Service Provider can use the network to provide services to its customers. By offering a range of providers the idea is that there will be competition which will lead to a choice of packages and a range of price-points.

You will not have that with a single-supplier network. You could, of course, choose to pay Openreach, or another major provider, to upgrade the infrastructure in your area, but the costs are likely to be significant. Should you choose to follow this route then you may want to take a look at the Community Fibre Partnerships website.

Of course, any community solution will need to be paid for! A good place to start is the Government’s Gigabit Voucher Scheme. Gigabit vouchers can be used by small and medium-sized businesses and the local communities surrounding them, to contribute to the installation cost of a gigabit capable connection.

One gigabit is the same as 1,000 megabits – so it’s a big leap forward in connection speeds that could benefit you and your business into the future.

Businesses can claim up to £3,000 against the cost of connection either individually or as part of a group project. Residents can benefit from the scheme as part of a group project, which also includes businesses, and can claim for a voucher of up to a value of £500 per residential premise.

Vouchers can be aggregated so that if, for example, a village or wanted to upgrade its connectivity then as long as there are businesses involved the vouchers can be pooled together to form one project covering the entire area. This would ensure best value for all concerned and would reduce costs overall.

To set up a local project it would be necessary to go through a supplier (as with single user vouchers). It is expected that the combined value of vouchers claimed by businesses in a scheme will be greater than the combined value of the residential vouchers.

For the purpose of the scheme, a business could be someone operating from home or, potentially, working from home.

We have been getting some good reports from people who have moved to mobile broadband. Some are achieving speeds of around 70 Mbps! This technology relies on a good mobile broadband connection so it is important to use the mobile coverage checkers available on mobile broadband supplier websites before committing.

You can access a mobile broadband connection by subscribing to a data plan with your chosen mobile operator; this can usually be done using a mobile device, a dongle, or a 4G router.

When considering this option, it is important to take into consideration your data usage. Searching around for an unlimited data package can pay off, especially if you do a lot of streaming or playing videos on YouTube.

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