How do I switch to a different broadband provider?

You may wish to transfer your broadband provider for a variety of reasons, such as:

  • Poor quality of service
  • You need additional features that your current internet service provider (ISP) does not offer
  • You think the deal you are subscribed to is not providing good value for money
  • You are moving house/business premises

First of all, check if the contract period you signed for with your existing supplier has expired.

Contracts are generally for either 12 or 18 months. Most contracts require you to give a month’s notice, even after the initial 12 or 18 months. If it hasn’t expired, you may be liable for a cancellation fee or even the balance of the fee until the contract runs out.

It’s your choice if you decide you want to buy yourself out of a contract that hasn’t yet expired. Providers will often allow you to upgrade to a different service with them – it’s their way of retaining customers!

Moneysaving Expert has lots of advice about switching providers and the Which? broadband speed checker and the Broadband Speed Test are easy to use to check what speeds you can achieve and can also provide some good, impartial advice on switching providers as well.

It is important that you check that the new service you wish to sign up to is available in your area. You can use comparison websites to check this, such as those listed below.

Please remember that some comparison sites work by receiving a commission from the ISPs and may not list all of the available options.

Posted in: Broadband in General